Digital Voice Recording, Digital Voice Logging, and Retreval Systems

Technology Overview

A voice logger is a computer based machine used by businesses, public safety or individuals to record audio from telephones, radios, scanners, and room microphones for review at a later date. The logger "bridges" the public telephone network wires or other sources, and listens to whatever is said or heard on those wires.   Many kinds of recording " back up tapes" are used: CDR's, DVD-R's, hard drives or even your server.

Voice Loggers - NON VOXED and VOXED   (run continuous or turn on and off)
The non-voxed RPT's 8900 Simple Computer Logger, is uniquely built for voice logging and has features to compliment a modern call center or dispatch operation.

The SCL 8900 Logger uses a standard computer with specially designed input cards, special telephone interfaces and special software for voice recording.  RPT does continuous logging for "always on recording" of the voice activity. 

RPT is the only logger on the market that can truly record "always on" signals such as room microphones, two-way radios, scanners, hidden camera microphones, etc.  9 signal sources, 175 days of history on the 80 GB hard drive!  18 and 27 channels available.

The alternative, is vox operation which turns on the hard drive and makes a separate file every time a call comes into the center. With 1,000's of calls per day in modern call centers, the limits of storage space and file management  can easily be exceeded in just a few days. Not to mention, the wear on the hard drive for redundant operations when a logger operates in the vox mode.

A soft talking "whisper" on the phone will not trigger a vox operated machine, so the conversation will not be recorded!  Vox "sensitivity" levels are very difficult to set!

Since loggers "bridge" the telephone line,  telephone hand piece or a scanner / radio speaker, they are very easy to connect.   A logger never answers the phone or "rings" and does not cause interference with telephones or two way radio operation. Voice loggers are not voice mail systems.

RPT provides a telephone "punch down block" which can be located behind the computer logger or in the telephone equipment room. An installer punches down the phone lines on the '66  telephone style punch down block and puts the computer logger in a supervisors office or in central dispatch.

 Generally two methods of recording telephone sources are used: Recording telephone lines or recording telephone instruments, i.e. hand piece audio.

1. To record lines, count the number of lines in the facility, order a logger from RPT with that number of channels and have the installer "punch down" the lines to the '66' blocks. Simple.

2. To record instruments (sets), count the number of instruments where liability is an issue and order a machine from RPT with that number of channels.  Order from RPT a handset / headset "biscuit" recording adaptor and punch down on the '66' block the 4 wires coming from each oporator "biscuit".  An alternative is to use Digital to Analogue (D to A) converters,  T1 converters, or direct headset termination for advanced connection methods.  Call RPT for details. Simple

3.  Radio connections are across the speaker for scanners (usually headphone jack output), or 2 wire / 4 wire (simplex, or duplex) for imbedded radios, with the wires going to the '66' punch down block in the phone / radio room.  Your radio tech and RPT can help with these connections.  Fairly simple!

4.  VOIP (Voice over IP) Direct Recording

TO BEEP OR NOT TO BEEP?      "Beeping" means to add  to the signal being recorded, the  every 15 second beep tone, "being recorded notification".  This beep tone gives the customer of the center and the center's operator,  knowledge of the recording.  This signal is added by the voice logger.  See FAQ questions for details.
The Federal Communications Comission says:  if for commercial use, beep;  if for emergency services, no need to beep. Each state has its own rules for beeping, so look in the front of your local phone book or call your State Attorney's General office. RPT can provide assistance.

GENERAL --- The "fear" of being recorded.    "This conversation "may" be recorded..."
Operators will be fearful that big brother / sister is listening, but the first time the recorder proves they did their job correctly, the RPT logger will be a friend.  Loggers help prevent litigation by providing "WHO SAID WHAT TO WHOMtm"  for effective management and training in a communications center.